Payment & Refund Policies

 

Below you will find our current payment and refund policy.  Please read it carefully as this is the official policy in force at the present time.  The policy listed below supersedes any other written document you may have received prior to today's date.  If you have any questions or comments about this policy, please do not hesitate to contact us.

Payments

Our typical policy is to collect payment on the date of service when we visit your office to provide a service or deliver products.

If you are NOT on a Pre-Paid plan with Avery IT and you purchase any products and/or services from us, and we visit your office to install products and/or provide services, you MUST pay the technician the full amount due for said products, services and mileage charges in cash or by check BEFORE THE TECHNICIAN LEAVES YOUR OFFICE. The technician will ask if payment is available before starting work. IF PAYMENT IS NOT AVAILABLE THAT VISIT, THE TECHNICIAN WILL NOT INSTALL PRODUCTS AND/OR PROVIDE SERVICES DURING THAT VISIT AND YOU WILL BE CHARGED A VISIT FEE AND MILEAGE CHARGES.

 If you are on a Pre-Paid plan, and you purchase any products and/or services from us that are not covered by the Pre-Paid plan, and we visit your office to install these non-covered products and/or provide non-covered services, you may pay the technician the full amount due for said products, services and mileage charges in cash or by check before the technician leaves your office. If you do not pay in full before the technician leaves the office, we will bill you for non-covered products and services.

In the case of software ordered online and delivered by Internet, e-mail or postal mail, payment MUST BE RECEIVED BEFORE PRODUCT IS DELIVERED TO YOU.

If you are NOT on a Pre-Paid plan, and we come to your office to update a qualified product you previously purchased from Avery IT, you will not be charged labor however you will be charged mileage fees.

If, for any reason, we send an invoice to you for any products or services, regardless if you are on a Pre-Paid plan or not, payment must be sent within 30 business days of your receipt of the invoice, unless other Avery IT approved arrangements have been made ahead of time.

Pre-Paid Service, Software Refund Policy

ALL software and support package sales (including Pre-Paid plans) are final. We do not offer refunds on software or support packages at this time.

If the software you purchased from us is not meeting your needs, please contact us immediately and we will work with you to add the features you want or to correct any perceived issues with the software.

If you are dissatisfied with the level of support you are receiving from us after purchasing one of our support packages, please contact us with your concerns so that we can address this issue immediately. We value you as a client and strive for your satisfaction.

Contact Info
Avery IT

We are located in Atlanta Georgia

Address: Avery IT

1455 Old Alabama Road
Suite 160
Roswell, GA 30076

Telephone: 404.829.4001

E-mail: info@averyit.com

 

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